Customer Relations Management

Solution-IV's Customer Relations Management (CRM) and e-Business module automates the sales and customer service aspects of your business. Solution-IV CRM provides Internet access to customer related information in the Solution-IV system. Quotes and Orders may be processed, Statements, Invoices and customer account information may be viewed and printed. Service calls may be requested. Orders may be tracked and more.

Solution-IV's CRM keeps your customers in touch with your business automatically. A direct connection to their pricing, discounts and account information is provided when ordering and obtaining quotes on line, thus reducing sales cycles, improving efficiency and increasing revenues. Designed for ease of use, Solution-IV CRM can be implemented in a very short time, and available for use by your customers immediately. e-Business is supported by providing on-line order processing, including product descriptions, pictures, correct pricing discount information. Files can be imported as required

Features

Features supported by the Solution-IV CRM module include:

• Customer account information
• Open Order status



Click graphic to enlarge


• Open Invoice research



Click graphic to enlarge


• Order Tracking
• Statement research



Click graphic to enlarge


• Order Processing
• Quote Processing
• Price and Item inquiries
• Service Request with Service Contract module option
• Printable documents
• Can be seamlessly designed into your current Web system look and feel

Additional features can be added and modified as required or desired. Solution-IV CRM is flexible, and configurable to you and your customers' requirements.

Provide the ultimate in Customer Service by connecting with your customers today with

Solution-IV CRM

Saves you Money
Optimizes your Resources
Eliminates Costly mistakes and delays
Increase your Profits